Assessing the Societal Impact of Research: The Relational Engagement Approach

Marketing and policy researchers aiming to increase the societal impact of their scholarship should engage directly with relevant stakeholders. For maximum societal effect, this engagement needs to occur both within the research process and throughout the complex process of knowledge transfer. The authors propose that a relational engagement approach to research impact complements and builds on traditional approaches. Traditional approaches to impact employ bibliometric measures and focus on the creation and use of journal articles by scholarly audiences, an important but incomplete part of the academic process. The authors recommend expanding the strategies and measures of impact to include process assessments for specific stakeholders across the entire course of impact, from the creation, awareness, and use of knowledge to societal impact. This relational engagement approach involves the cocreation of research with audiences beyond academia. The authors hope to begin a dialogue on the strategies researchers can use to increase the potential societal benefits of their research.


bibliometrics  impact assessment  knowledge transfer  marketing  relational engagement  research impact  social impact assessment  societal benefit  stakeholders  transformative consumer research 


Julie L. Ozanne, Brennan Davis, Jeff B. Murray, Sonya Grier, Ahmed Benmecheddal, Hilary Downey, Akon E. Ekpo, Marion Garnier, Joel Hietanen, Marine Le Gall-Ely, Anastasia Seregina, Kevin D. Thomas, and Ekant Veer (2017). Assessing the Societal Impact of Research: The Relational Engagement Approach. Journal of Public Policy & Marketing, 36(1), Pages 1-14.



Julie L. Ozanne
Brennan Davis
Jeff B. Murray
Sonya Grier
Ahmed Benmecheddal
Hilary Downey
Akon E. Ekpo
Marion Garnier
Joel Hietanen
Marine Le Gall-Ely
Anastasia Seregina
Kevin D. Thomas
Ekant Veer

Journal of Public Policy & Marketing | 2017

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