Antecedents and Consequences of Service Quality in Online Banking: an Application of the Servqual Instrument
Sang-Lin Han and Seung Baek (2004) ,"Antecedents and Consequences of Service Quality in Online Banking: an Application of the Servqual Instrument", in NA - Advances in Consumer Research Volume 31, eds. Barbara E. Kahn and Mary Frances Luce, Valdosta, GA : Association for Consumer Research, Pages: 208-214.
Sang-Lin Han, Hanyang University
Seung Baek, Hanyang University
NA - Advances in Consumer Research Volume 31 | 2004
Two-By-Two: Categorical Thinking About Continuous Bivariate Data
Bart de Langhe, ESADE Business School, Spain
Philip M. Fernbach, University of Colorado, USA
Julie Schiro, University College Dublin
When CSR Becomes a Liability for Firms in Crises: Effects on Perceived Hypocrisy and Consumer Forgiveness
Argiro Kliamenakis, Concordia University, Canada
H. Onur Bodur, Concordia University, Canada
E6. The Effect of Crowding Perception on Helping Behavior ——Is Squeeze Warmer than Isolation?
Qingqing Guo, Shanghai Jiao Tong University