Artificial Intelligence Powered Diagnosis Applications: Understanding Patients’ Reactions to the Use of Artificial Intelligence During Their Patient Journey

AI-powered applications in medicine are promising but sometimes elicit reluctance. Data from eighteen interviews based on their patient journey showed that self-use scenarii induced a need for human confirmation while practitioner-use scenarii yielded a search for a balance between the app’s and the practitioner's role in decision making.

Citation:

Princesse EL ARISS, Agnès HELME-GUIZON, Antoine LANOTTE, Marjolaine RIVARD, and Arnaud TESTON (2021) ,"Artificial Intelligence Powered Diagnosis Applications: Understanding Patients’ Reactions to the Use of Artificial Intelligence During Their Patient Journey", in NA - Advances in Consumer Research Volume 49, eds. Tonya Williams Bradford, Anat Keinan, and Matthew Matthew Thomson, Duluth, MN : Association for Consumer Research, Pages: 912-912.