The Role of Managed Violence Within a Therapeutic Servicescape
This study explores managed violence within a servicescape, providing a theoretical understanding of how servicescape elements facilitate extraordinary consumer experiences with therapeutic value. This research provides theoretical implications for how negative emotions are engaged and managed in therapeutic servicescapes, illustrating the unique, productive, therapeutic and transformative releases managed violence provokes.
Citation:
Amanda Garrison and Linda Price (2021) ,"The Role of Managed Violence Within a Therapeutic Servicescape", in NA - Advances in Consumer Research Volume 49, eds. Tonya Williams Bradford, Anat Keinan, and Matthew Matthew Thomson, Duluth, MN : Association for Consumer Research, Pages: 911-911.
Authors
Amanda Garrison, University of Wyoming
Linda Price, University of Wyoming
Volume
NA - Advances in Consumer Research Volume 49 | 2021
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