Empathy/Impassivity in Physician Communication Styles: Do Patients Respond Differently to Human Physicians Versus Their Avatars?
Physicians often are excessively impassive (or empathetic) in patient interactions. We examine how observers evaluate (acted) videos of a human physician (versus the physician’s avatar) interacting impassively (versus empathetically) with a patient. Our findings suggest that smart agents acting as the physician’s avatar may support physicians in patient interactions.
Haribabu Ravella and Dipankar Chakravarti (2020) ,"Empathy/Impassivity in Physician Communication Styles: Do Patients Respond Differently to Human Physicians Versus Their Avatars?", in NA - Advances in Consumer Research Volume 48, eds. Jennifer Argo, Tina M. Lowrey, and Hope Jensen Schau, Duluth, MN : Association for Consumer Research, Pages: 918-924.
Haribabu Ravella, Virginia Tech, USA
Dipankar Chakravarti, Virginia Tech, USA
NA - Advances in Consumer Research Volume 48 | 2020
Shopping for Freedom: Moroccan Women's Experience in Supermarkets
Delphine Godefroit-Winkel, Toulouse Business School, Casablanca Campus
lisa penaloza, Kedge Business School
Sammy Kwaku Bonsu, Ghana Institute of Management and Public Administration
Robo-Advising: Algorithm Appreciation
Jennifer Logg, Harvard Business School, USA
Julia Minson, Harvard Business School, USA
Don Moore, University of California Berkeley, USA
The Influence of Conflicting and Complementary Benefit Goals on the Execution of Accuracy and Effort Process Goals
Felipe Marinelli Affonso, University of Florida, USA
Chris Janiszewski, University of Florida, USA