Empathy/Impassivity in Physician Communication Styles: Do Patients Respond Differently to Human Physicians Versus Their Avatars?

Physicians often are excessively impassive (or empathetic) in patient interactions. We examine how observers evaluate (acted) videos of a human physician (versus the physician’s avatar) interacting impassively (versus empathetically) with a patient. Our findings suggest that smart agents acting as the physician’s avatar may support physicians in patient interactions.



Citation:

Haribabu Ravella and Dipankar Chakravarti (2020) ,"Empathy/Impassivity in Physician Communication Styles: Do Patients Respond Differently to Human Physicians Versus Their Avatars?", in NA - Advances in Consumer Research Volume 48, eds. Jennifer Argo, Tina M. Lowrey, and Hope Jensen Schau, Duluth, MN : Association for Consumer Research, Pages: 918-924.

Authors

Haribabu Ravella, Virginia Tech, USA
Dipankar Chakravarti, Virginia Tech, USA



Volume

NA - Advances in Consumer Research Volume 48 | 2020



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