Stressed Or Self-Importance? Intentions Vs Perceptions When Communicating Busyness

When we express busyness, what are we saying versus what are others hearing? Four preregistered studies identify a miscalibration, such that others over-perceive statements of busyness as expressing self-importance (vs. stress) and an intention to impress (vs. connect). This has interpersonal costs.


Maria Giulia Trupia, Cassie Mogilner, and Isabelle Engeler (2020) ,"Stressed Or Self-Importance? Intentions Vs Perceptions When Communicating Busyness", in NA - Advances in Consumer Research Volume 48, eds. Jennifer Argo, Tina M. Lowrey, and Hope Jensen Schau, Duluth, MN : Association for Consumer Research, Pages: 740-741.


Maria Giulia Trupia, IESE Business School, Spain
Cassie Mogilner, University of California Los Angeles, USA
Isabelle Engeler, IESE Business School, Spain


NA - Advances in Consumer Research Volume 48 | 2020

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