Algorithmic Decision-Making, Agency and Autonomy in a Financial Decision Making Context: an Experiment

Algorithmic decision making (ADM) plays an increasing role in consumers’ life. ADMs rely on customer information, and can contribute to reducing consumers’ perceived autonomy, which consumers may be reluctant to accept. Using a financial decision-making scenario, we explore how human, ADM and joint decision-making affects consumers’ agency and autonomy.


Laszlo Sajtos, Benjamin G. Voyer, Marion SANGLE-FERRIERE, and Billy Sung (2020) ,"Algorithmic Decision-Making, Agency and Autonomy in a Financial Decision Making Context: an Experiment", in NA - Advances in Consumer Research Volume 48, eds. Jennifer Argo, Tina M. Lowrey, and Hope Jensen Schau, Duluth, MN : Association for Consumer Research, Pages: 1242-1242.


Laszlo Sajtos, University of Auckland, New Zealand
Benjamin G. Voyer, ESCP Europe, France
Marion SANGLE-FERRIERE, ESCP Europe, France
Billy Sung, Curtin University


NA - Advances in Consumer Research Volume 48 | 2020

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