Benevolent Surveillance? Enhancing Efficiency and Employee Safety With Ai
We study technology designed to enhance workplace efficiency and safety. We find that AI initially enhances health and safety. Over time employee morale decreases as they perceive their professional agency eroding. Employees utilizing industrial AI devices and apps experienced less morale decline than those where workplace AI co-opted consumer AI.
Sarah Lord ferguson, Emily Lord Treen, Leyland Lord Pitt, and Jan Kietzmann (2019) ,"Benevolent Surveillance? Enhancing Efficiency and Employee Safety With Ai", in NA - Advances in Consumer Research Volume 47, eds. Rajesh Bagchi, Lauren Block, and Leonard Lee, Duluth, MN : Association for Consumer Research, Pages: 249-253.
Sarah Lord ferguson, Simon Fraser University, Canada
Emily Lord Treen, Simon Fraser University, Canada
Leyland Lord Pitt, Simon Fraser University, Canada
Jan Kietzmann, University of Victoria, Canada
NA - Advances in Consumer Research Volume 47 | 2019
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