Should I Give Siri My Credit Card? How Mode of Interaction Affects Willingness to Share Personal Information With Machines

How do people decide whether to share their personal information with machines? Three field experiments (N=819) indicate that when users talk with machines, they report being more willing to share information than when they type to machines, suggesting that expression-modality may influence sharing behavior. We discuss implications for cybersecurity.



Citation:

Juliana Schroeder and Matthew Schroeder (2019) ,"Should I Give Siri My Credit Card? How Mode of Interaction Affects Willingness to Share Personal Information With Machines", in NA - Advances in Consumer Research Volume 47, eds. Rajesh Bagchi, Lauren Block, and Leonard Lee, Duluth, MN : Association for Consumer Research, Pages: 217-221.

Authors

Juliana Schroeder, University of California Berkeley, USA
Matthew Schroeder, Facebook



Volume

NA - Advances in Consumer Research Volume 47 | 2019



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