Mistaking Minds and Machines: How Speech Affects Dehumanization and Anthropomorphism

Treating a human like a machine is dehumanizing, whereas treating a machine like a human is anthropomorphizing. Four experiments demonstrate that a cue closely connected to a person’s actual mental experience—a humanlike voice—affects the likelihood of mistaking a person for a machine, or a machine for a person.


Juliana Schroeder and Nicholas Epley (2019) ,"Mistaking Minds and Machines: How Speech Affects Dehumanization and Anthropomorphism", in NA - Advances in Consumer Research Volume 47, eds. Rajesh Bagchi, Lauren Block, and Leonard Lee, Duluth, MN : Association for Consumer Research, Pages: 259-264.


Juliana Schroeder, University of California Berkeley, USA
Nicholas Epley, University of Chicago, USA


NA - Advances in Consumer Research Volume 47 | 2019

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