Hello! How May I Helo You? How Written Errors Can Humanize a Communicator

Three experiments demonstrate that typographical errors - a seemingly unintentional aspect of written communication - causes readers to infer that an ambiguous communicator is more human-like. This inference occurs only when the error is explicitly corrected, and subsequently leads to readers sharing more personal information with the communicator.


Shirly Bluvstein, Xuan Zhao, Alixandra Barasch, and Juliana Schroeder (2019) ,"Hello! How May I Helo You? How Written Errors Can Humanize a Communicator", in NA - Advances in Consumer Research Volume 47, eds. Rajesh Bagchi, Lauren Block, and Leonard Lee, Duluth, MN : Association for Consumer Research, Pages: 29-34.


Shirly Bluvstein, New York University, USA
Xuan Zhao, University of Chicago, USA
Alixandra Barasch, New York University, USA
Juliana Schroeder, University of California Berkeley, USA


NA - Advances in Consumer Research Volume 47 | 2019

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