N13. Smaller Self But Larger Tips? the Effect of Awe on Consumers’ Tipping Intention
Two experiments showed that feeling awe can systematically affect consumers’ tipping intention. Specifically, this awe-tipping relationship is driven by two countervailing processes: feeling awe makes consumers feel closer to the server (which increases the tendency of tipping) but simultaneously decrease their power distance belief (which decreases the tendency of tipping).
Ran Li (2018) ,"N13. Smaller Self But Larger Tips? the Effect of Awe on Consumers’ Tipping Intention", in NA - Advances in Consumer Research Volume 46, eds. Andrew Gershoff, Robert Kozinets, and Tiffany White, Duluth, MN : Association for Consumer Research, Pages: 917-917.
Ran Li, Chinese University of Hong Kong, China
NA - Advances in Consumer Research Volume 46 | 2018
M2. Of Expectations and Experiences: The Moderating Effect of Valanced Expectations on Enjoyment of a Positive versus Negative Experience
Brian Gillespie, University of New Mexico
Molly McGehee, University of New Mexico
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