Attention to Missing Information: the Effect of Novel Disclosure Methods
Decision makers often must make decisions based on information selected by other parties with different interests. Extant research documents that consumers are reliably optimistic about withheld information. We show that a novel, conversational disclosure results in considerably more skepticism of undisclosed information.
Nikolos M Gurney and George Loewenstein (2018) ,"Attention to Missing Information: the Effect of Novel Disclosure Methods", in NA - Advances in Consumer Research Volume 46, eds. Andrew Gershoff, Robert Kozinets, and Tiffany White, Duluth, MN : Association for Consumer Research, Pages: 575-578.
Nikolos M Gurney, Carnegie Mellon University, USA
George Loewenstein, Carnegie Mellon University, USA
NA - Advances in Consumer Research Volume 46 | 2018
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