Social Sharing of Negative Emotions in Virtual Travel Communities

This article analyzes emotional social sharing after a terrorist attack in a virtual travel community (TripAdvisor-Paris Forum). A multi-method study demonstrates differences in posts’ characteristics and emotional content and posters’ profiles after the Paris terrorist attack. Individuals used this space to share negative emotions and express sympathy towards community members.



Citation:

Clara Koetz and Anke Piepenbrink (2018) ,"Social Sharing of Negative Emotions in Virtual Travel Communities", in NA - Advances in Consumer Research Volume 46, eds. Andrew Gershoff, Robert Kozinets, and Tiffany White, Duluth, MN : Association for Consumer Research, Pages: 656-656.

Authors

Clara Koetz, Rennes School of Business
Anke Piepenbrink, Rennes School of Business



Volume

NA - Advances in Consumer Research Volume 46 | 2018



Share Proceeding

Featured papers

See More

Featured

Social Class and Prosocial Behaviors

Yan Vieites, Brazilian School of Public and Business Administration, Brazil
Eduardo B. Andrade, FGV / EBAPE
Rafael Burstein Goldszmidt, Brazilian School of Public and Business Administration, Brazil

Read More

Featured

Green Experiences: Using Green Products Improves the Accompanying Consumption Experience

Ali Tezer, HEC Montreal, Canada
H. Onur Bodur, Concordia University, Canada

Read More

Featured

Is Congruity Desirable for Brand Extensions? A Conceptual and Meta-Analytic Review

Qian (Claire) Deng, University of Prince Edward Island
Paul Richard Messinger, University of Alberta, Canada

Read More

Engage with Us

Becoming an Association for Consumer Research member is simple. Membership in ACR is relatively inexpensive, but brings significant benefits to its members.