R8. Brand Perceptions and Consumer Support in the Face of a Transgression: Warmth Over Competence
We examined the role of brand perception in consumer judgment and support following a brand transgression. Consumers blame warm brands less for the same product failure. They are also more likely to support warm brands following a moral transgression. We explain this link though the process of moral decoupling.
Summer Hyoyeon Kim, Jessica Li, Jenny Olson, and SHAILENDRA PRATAP JAIN (2018) ,"R8. Brand Perceptions and Consumer Support in the Face of a Transgression: Warmth Over Competence", in NA - Advances in Consumer Research Volume 46, eds. Andrew Gershoff, Robert Kozinets, and Tiffany White, Duluth, MN : Association for Consumer Research, Pages: 913-913.
Summer Hyoyeon Kim, University of Kansas, USA
Jessica Li, University of Kansas, USA
Jenny Olson, Indiana University, USA
SHAILENDRA PRATAP JAIN, University of Washington, USA
NA - Advances in Consumer Research Volume 46 | 2018
The psychological impact of annuities: Can pension payout choice influence health behavior?
Anja Schanbacher, London Business School, UK
David Faro, London Business School, UK
Simona Botti, London Business School, UK
Shlomo Benartzi, University of California Los Angeles, USA
Attenuating Endowment Effect with Venmo: Online Payment Systems Make it a Pleasure to Pay
Liang Huang, University of Arizona, USA
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Corinne M Kelley, Florida State University
Anders Gustafsson, Karlstad University
Poja Shams, Karlstad University
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