Beyond Emotional Labor in Hedonic Servicescapes
We investigate in this paper the bodily performances at the heart of servicescapes. The concept of emotional labor developed in Organization studies does not fully capture our findings. Erotic Capital seems more appropriate, yet we challenge its emancipatory tale digging into the lived experiences of Dominican resort workers.
Nacima Ourahmoune (2017) ,"Beyond Emotional Labor in Hedonic Servicescapes ", in LA - Latin American Advances in Consumer Research Volume 4, eds. Enrique P. Becerra, Ravindra Chitturi, and Maria Cecilia Henriquez Daza and Juan Carlos Londoño Roldan, Duluth, MN : Association for Consumer Research, Pages: 81-82.
Nacima Ourahmoune, KEDGE Business School, France
LA - Latin American Advances in Consumer Research Volume 4 | 2017
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