Beyond Emotional Labor in Hedonic Servicescapes
We investigate in this paper the bodily performances at the heart of servicescapes. The concept of emotional labor developed in Organization studies does not fully capture our findings. Erotic Capital seems more appropriate, yet we challenge its emancipatory tale digging into the lived experiences of Dominican resort workers.
Citation:
Nacima Ourahmoune (2017) ,"Beyond Emotional Labor in Hedonic Servicescapes ", in LA - Latin American Advances in Consumer Research Volume 4, eds. Enrique P. Becerra, Ravindra Chitturi, and Maria Cecilia Henriquez Daza and Juan Carlos Londoño Roldan, Duluth, MN : Association for Consumer Research, Pages: 81-82.
Authors
Nacima Ourahmoune, KEDGE Business School, France
Volume
LA - Latin American Advances in Consumer Research Volume 4 | 2017
Share Proceeding
Featured papers
See MoreFeatured
Time-insensitive Budget Tracking: Nudging Consumers to Spread out Spending over Time
Liang Huang, University of Arizona, USA
Anastasiya Pocheptsova Ghosh, University of Arizona, USA
Featured
The Subjective Value of Popularity: A Neural Account of Socially Informed Functional Value and Social Value
Robert Goedegebure, Wageningen University, The Netherlands
Irene Tijssen, Wageningen University, The Netherlands
Nynke van der Laan, University of Amsterdam
Hans van Trijp, Wageningen University, The Netherlands
Featured
The psychological impact of annuities: Can pension payout choice influence health behavior?
Anja Schanbacher, London Business School, UK
David Faro, London Business School, UK
Simona Botti, London Business School, UK
Shlomo Benartzi, University of California Los Angeles, USA