Impact of Missed Opportunities on Subsequent Action Opportunities: a Functional Counterfactual Perspective
According to the inaction inertia literature, the discrepancy between the missed and current opportunity induces counterfactual thinking which produces regret. As the attractiveness of the missed opportunity increases, the level of regret increases, thus reducing the likelihood of accepting the inferior opportunity. In this research we argue that this conclusion may be misleading because counterfactual thinking not only induces regret, it also helps prepare for future behavior. This suggests that as the attractiveness of the missed opportunity increases, the impetus to change course increases resulting in action rather than continued inaction. In two studies, we find that inaction leads to hyper-action when the decision-makers’ past choices are facilitative of corrective functional counterfactuals.
Partha Krishnamurthy, Demetra Andrews, and Anu Sivaraman (2010) ,"Impact of Missed Opportunities on Subsequent Action Opportunities: a Functional Counterfactual Perspective", in NA - Advances in Consumer Research Volume 37, eds. Margaret C. Campbell, Jeff Inman, and Rik Pieters, Duluth, MN : Association for Consumer Research, Pages: 500-500 .
Partha Krishnamurthy, University of Houston at Texas, USA
Demetra Andrews, University of Houston, USA
Anu Sivaraman, University of Delaware, USA
NA - Advances in Consumer Research Volume 37 | 2010
Unintended Customer Consequences of Corporate Lobbying
Gautham Vadakkepatt, George Mason University
Kelly Martin, Colorado State University
Neeru Paharia, Georgetown University, USA
Sandeep Arora, University of Manitoba, Canada
Stacy Wood, North Carolina State University
A Rational Model to Predict Consumers’ Irrational Behavior
Vahid Rahmani, Rowan University