A Model of Student Satisfaction: International Postgraduate Students From Asia

The internationalisation of higher education remains one of the major challenges faced by universities with the increasing mobility and rising expectations of a highly diversified student community worldwide. With the competitiveness of the industry, universities will need to focus on factors influencing student satisfaction to improve service quality where required. This paper draws on the theory of cognitive dissonance dealining with disconformation of expectations that results in customer satisfaction and using structural equation modelling, investigates factors that influence satisfaction of international postgraduate students fromĀ  Asian countries studying in Australia and concludes with strategic implications for universities


Rodney Arambewela and John Hall (2007) ,"A Model of Student Satisfaction: International Postgraduate Students From Asia", in E - European Advances in Consumer Research Volume 8, eds. Stefania Borghini, Mary Ann McGrath, and Cele Otnes, Duluth, MN : Association for Consumer Research, Pages: 129-135.


Rodney Arambewela, Deakin University, Melbourne, Australia
John Hall, DDeakin University, Melbourne, Australia


E - European Advances in Consumer Research Volume 8 | 2007

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