Message Not Received - the Effects of Creditor Pressure in Consumer Debt Management
Survey data suggests that avoiding creditors is a common behavior by over-indebted consumers, and is positively associated with debt levels, negative emotions towards debt and creditor pressure. This behavior cannot be explained by observable individual characteristics. The results suggest that creditor pressure can increase avoidance and therefore can be counterproductive.
Citation:
Anna Custers (2016) ,"Message Not Received - the Effects of Creditor Pressure in Consumer Debt Management", in NA - Advances in Consumer Research Volume 44, eds. Page Moreau, Stefano Puntoni, and , Duluth, MN : Association for Consumer Research, Pages: 726-726.
Authors
Anna Custers, Saïd Business School, University of Oxford
Volume
NA - Advances in Consumer Research Volume 44 | 2016
Share Proceeding
Featured papers
See MoreFeatured
J13. The Good and Bad of a Delayed Indulgence: Effects on Self-Perceptions and Purchase Satisfaction
Argiro Kliamenakis, Concordia University, Canada
Kamila Sobol, Concordia University, Canada
Featured
So-Bad-It’s-Good: When Consumers Prefer Bad Options
Evan Weingarten, University of California San Diego, USA
Amit Bhattacharjee, Erasmus University Rotterdam, The Netherlands
Patti Williams, University of Pennsylvania, USA
Featured
L11. Consumer Search Mode Produces Unintended Marketing Consequences
Dan King, University of Texas Rio Grande Valley, USA
Sumitra Auschaitrakul, University of the Thai Chamber of Commerce