Message Not Received - the Effects of Creditor Pressure in Consumer Debt Management

Survey data suggests that avoiding creditors is a common behavior by over-indebted consumers, and is positively associated with debt levels, negative emotions towards debt and creditor pressure. This behavior cannot be explained by observable individual characteristics. The results suggest that creditor pressure can increase avoidance and therefore can be counterproductive.


Anna Custers (2016) ,"Message Not Received - the Effects of Creditor Pressure in Consumer Debt Management", in NA - Advances in Consumer Research Volume 44, eds. Page Moreau, Stefano Puntoni, and , Duluth, MN : Association for Consumer Research, Pages: 726-726.


Anna Custers, Saïd Business School, University of Oxford


NA - Advances in Consumer Research Volume 44 | 2016

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