Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management

Consumer indebtedness is a growing concern. A puzzle observed in debt management strategies is that a large portion of consumers ignore or avoid part of their debt. Using a cross-sectional dataset of over-indebted individuals, this research provides preliminary evidence for a theoretical framework in which higher levels of problem debt increase information avoidance, through negative emotions such as unhappiness, anxiety or stress associated with that problem debt.



Citation:

Anna Custers (2015) ,"Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management", in NA - Advances in Consumer Research Volume 43, eds. Kristin Diehl , Carolyn Yoon, and , Duluth, MN : Association for Consumer Research, Pages: 782-782.

Authors

Anna Custers, Saïd Business School, University of Oxford



Volume

NA - Advances in Consumer Research Volume 43 | 2015



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