Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management

Consumer indebtedness is a growing concern. A puzzle observed in debt management strategies is that a large portion of consumers ignore or avoid part of their debt. Using a cross-sectional dataset of over-indebted individuals, this research provides preliminary evidence for a theoretical framework in which higher levels of problem debt increase information avoidance, through negative emotions such as unhappiness, anxiety or stress associated with that problem debt.


Anna Custers (2015) ,"Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management", in NA - Advances in Consumer Research Volume 43, eds. Kristin Diehl , Carolyn Yoon, and , Duluth, MN : Association for Consumer Research, Pages: 782-782.


Anna Custers, Saïd Business School, University of Oxford


NA - Advances in Consumer Research Volume 43 | 2015

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