To Tip Or Not to Tip: Emotional and Monetary Tradeoffs in Tipping
Social norms posit that the better the service the higher the tip. Results from three experiments show that under specific circumstances—not having enough cash—tipping norms might be paradoxically violated: individuals are more likely to avoid tipping good service, yet are as likely to tip poor service.
Ayelet Gneezy and Nina Mazar (2013) ,"To Tip Or Not to Tip: Emotional and Monetary Tradeoffs in Tipping", in NA - Advances in Consumer Research Volume 41, eds. Simona Botti and Aparna Labroo, Duluth, MN : Association for Consumer Research, Pages: .
Ayelet Gneezy, University of California San Diego, USA
Nina Mazar, University of Toronto, Canada
NA - Advances in Consumer Research Volume 41 | 2013
Secrecy Prompts Nonconformity-Avoidance in Consumption Choice
DONGJIN HE, Hong Kong Polytechic University
Yuwei Jiang, Hong Kong Polytechic University
Gerald J. Gorn, Hong Kong Polytechic University
Let's Get Together and Make a Difference: Experiencing a Community in Donation-Based Crowdfunding
Danit Ein-Gar, Tel Aviv University, Israel
From Novice to Know-it-All: How Google-Based Financial Learning Affects Financial Confidence and Decisions
Adrian Ward, University of Texas at Austin, USA
Tito L. H. Grillo, University of Texas at Austin, USA
Philip M. Fernbach, University of Colorado, USA