Antecedents and Consequences of Service Quality in Online Banking: an Application of the Servqual Instrument

Sang-Lin Han, Hanyang University
Seung Baek, Hanyang University
[ to cite ]:
Sang-Lin Han and Seung Baek (2004) ,"Antecedents and Consequences of Service Quality in Online Banking: an Application of the Servqual Instrument", in NA - Advances in Consumer Research Volume 31, eds. Barbara E. Kahn and Mary Frances Luce, Valdosta, GA : Association for Consumer Research, Pages: 208-214.