Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management

Anna Custers, Saïd Business School, University of Oxford
Consumer indebtedness is a growing concern. A puzzle observed in debt management strategies is that a large portion of consumers ignore or avoid part of their debt. Using a cross-sectional dataset of over-indebted individuals, this research provides preliminary evidence for a theoretical framework in which higher levels of problem debt increase information avoidance, through negative emotions such as unhappiness, anxiety or stress associated with that problem debt.
[ to cite ]:
Anna Custers (2015) ,"Not Opening the Envelope: the Role of Emotions and Information Avoidance in Debt Management", in NA - Advances in Consumer Research Volume 43, eds. Kristin Diehl and Carolyn Yoon, Duluth, MN : Association for Consumer Research, Pages: 782-782.