Cyber-Empathic Design: a Framework For Mapping User Perceptions to Design Features Via Embedded Sensors

Junghan Kim, State University of New York at Buffalo
Dipanjan Ghosh, State University of New York at Buffalo
Arun Lakshmanan, State University of New York at Buffalo
Andrew Olewnik, State University of New York at Buffalo
Kemper Lewis, State University of New York at Buffalo
We propose a novel product design method – cyber-empathic design – that collects quantitative consumer-product interaction data using digital sensors embedded in products. By combining digital sensor data with methods from behavioral psychology, we provide theoretical insights on the role of actual product usage/interaction in driving user adoption of new products.
[ to cite ]:
Junghan Kim, Dipanjan Ghosh, Arun Lakshmanan, Andrew Olewnik, and Kemper Lewis (2015) ,"Cyber-Empathic Design: a Framework For Mapping User Perceptions to Design Features Via Embedded Sensors", in NA - Advances in Consumer Research Volume 43, eds. Kristin Diehl and Carolyn Yoon, Duluth, MN : Association for Consumer Research, Pages: 792-792.