Neglect of Emotional Losses in Compensation Decisions

Christopher Hsee, University of Chicago, USA
Shirley Zhang, University of Chicago, USA
Sherry Yu, Washington University in St. Louis
Of the losses people suffer, many are emotional losses (fear, anxiety, etc). Eight studies tapping diverse contexts find a general tendency in people making compensation decisions (such as mediators and jurors) to overlook emotional losses in favor of economic losses. The research draws public attention to emotional losses
[ to cite ]:
Christopher Hsee, Shirley Zhang, and Sherry Yu (2014) ,"Neglect of Emotional Losses in Compensation Decisions", in NA - Advances in Consumer Research Volume 42, eds. June Cotte and Stacy Wood, Duluth, MN : Association for Consumer Research, Pages: 53-58.