The Means to Justify the End: How the Way in Which Decisions to Intervene Are Communicated to Users Can Combat Cyber Harassment in Social Media

Tom van Laer, ESCP Europe Business School, UK
Cyber harassment can have harmful effects, such as emotional distress for victims and consequently a withdrawal from social network sites or even life itself. This paper analyzes in two studies how decisions to intervene can be communicated to users in such a way that they are deemed adequate and acceptable.
[ to cite ]:
Tom van Laer (2013) ,"The Means to Justify the End: How the Way in Which Decisions to Intervene Are Communicated to Users Can Combat Cyber Harassment in Social Media", in NA - Advances in Consumer Research Volume 41, eds. Simona Botti and Aparna Labroo, Duluth, MN : Association for Consumer Research.