Envisioning How New Technologies Can Fulfill Customers’ Unmet Needs

Lin-Lin Chen, National Taiwan University of Science and Technology, Taiwan
Yaliang Chuang, Eindhoven University of Technology, The Netherlands
Yung-Hsun Chen, National Taiwan University of Science and Technology, Taiwan
Yu-Shan Athena Chen, Eindhoven University of Technology, The Netherlands
Intended Contribution to Knowledge: Undeniably, home is the most important environment for human beings. This study investigates customers’ unmet needs, develops design concepts with new IoT technologies, envisions the values for family members, and reveals its impact on human life and interpersonal relationships. Literature Foundations: The videography contributes to the literature regarding human-centered design and the acceptance and diffusion of innovation. We demonstrate the contextual approach in finding customers’ unspoken needs from their living contexts. Research Method: Our focus is to reveal how future technology impacts interaction among household members. There are five folds of studies. First, ten families (with 2-6 household members, and living in 712-1,300 m2 living space) were longitudinal followed and interviewed. Second, employing the thematic analysis, six critical needs in home environment were consolidated. Third, through multidisciplinary workshops, three

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