| What are the basic rules of play? |
This is a professional network, so we expect everyone to treat each other with respect. Please write clear questions and responses. Re-read everything you write before posting, to be sure your message will make sense to everyone. Also, feel free to describe your affiliation and related interest in this category in your bio on your My Profile page. (Your Community Name will be displayed with any messages you post in the forum, and it will link to your Profile.) But please leave any and all commercial promotions out of your messages in the Knowledge Exchange. Any postings containing impolite language or sounding purely commercial will be deleted by the Moderator.
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| Can I get an email when new questions are posted? |
Yes, you can! Simply update your email notifications to indicate which subject categories you’re interested in following. To get there, click the Email Alerts link in the Participate box. By selecting categories in the top section, you will receive an email each time someone posts a new question in that category. (You won’t receive emails every time a response is added. We don’t want to overwhelm you with messages.) By selecting categories in the bottom section, you will receive one email each day listing all the relevant questions that were posted. Also, you can receive an RSS feed, if you're interested in closely monitoring new postings throughout the day. Go to the Email Alerts section for more information on that.
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| How can I participate? |
All you need to do is sign in with a username and password to participate in the ACR Knowledge Exchange.
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| Will you give my email address to advertisers? |
Absolutely not! We will never sell or rent your email address to anyone. WE VALUE YOUR PRIVACY! We hate spam as much as you do. Read our Privacy Policy, for more info.
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| How does my Community Name work? |
Your Community Name is your name in the ACR Knowledge Exchange. It is a hyperlink listed next to every message you post. Other participants can click it to go to your Profile page. There they will see any other info you have chosen to include. Click any of the names in the ACR Knowledge Exchange box (to the right) to see an example of a Profile page. You automatically receive a default Community Name when you register with the site. If you want to change yours at any time, go to your My Profile page.
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| How do I clarify my question? |
Find your original question, either by using one of the orange category links across the top of the page, or by clicking Search Questions in the Participate box. At the bottom of your question page you will see a message box. Write your new clarification message here, and publish it by clicking the Answer This Question button. Or, if nobody has posted a response to your question yet, you can click the Edit My Question link below to your original message and edit there. (The link disappears after the first member responds, so the original question will remain consistent for all responses.)
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| I still need help! |
If we didn’t answer your question here, please feel free to write the Moderator through the contact form. You can get there by clicking Moderator Help in the Participate box.
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| How is the Knowledge Exchange Different from the List-Serve? |
The List-Serv is best for postings-- such as announcing a new conference. The Knowledge Exchange is best for questions and for dialog. Because the Knowledge Exchange keeps track of all responses, and keeps the questions forever, others can benefit from answers long after questions have been posed or discussions rendered.
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| What's a Username vs. a Community Name? |
Your Username is your login ID for the ACR Web site. This login name is used for people who are paying members of the Association for Consumer Research. Your Community Name is your public ID in the ACR Knowledge Exchange. When you become a paying member of ACR, you select a Username (either an ID or your email address), and you are automatically assigned a default Community Name. You can change your Community Name at any time from the My Profile page.
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| How do I ask a question? |
First, you must be logged in. Then, click the Ask a Question link in the Participate box. Follow the process described on the question form. Hit the Post My Question button when you’re finished. That’s all there is to it!
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| What is My Profile for? |
Other members of the community will see your Community Name with each of your postings in this bulletin board. Your Community Name is a hyperlink that takes members to a Profile page that displays as much or as little information as you like. We hope you will fill-in your name and a brief bio, to help others get to know you. If you are interested in growing your professional network, include your email address too. Then members will be able to email you directly. Of course, we can’t guarantee this won’t lead to some spam from unknown third parties crawling the Web. So, feel free to add or subtract your email address at any time.
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| How do I answer a question? |
All you need is a little subject expertise! Click the Search Questions link in the Participate box to find questions you are interested in answering. Or browse the categories by clicking the orange subject links at the top of the page. Then write your response in the Answer box below the question, and click the Answer This Question button.
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| Can I get an email when responses are posted? |
Yes, you will automatically receive emails each time a new response is added for a question you posted. If you are not the author of a question you want to track responses for, the best way to do that would probably be through an RSS feed. Go to the Email Alerts section for more info.
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| Why doesn't the Remember Me checkbox work? |
Your computer is probably not set up to accept cookies. To change the setting in Internet Explorer, click the menu item Tools, followed by Internet Options. Select the Privacy tab, and set the level to Medium.
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| What is the role of the Moderator? |
The moderator's job is to answer your questions about how the system works and to take care of deleting inappropriate messages. The moderator monitors the discussion center on a daily basis. Please feel free to write the moderator any time if you have questions or concerns.
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| What if I don’t receive any (good) responses? |
If your question has been on the site for a few weeks with no responses, or if you resolve the question on your own before you receive a response, just email the Moderator to remove your question. The same goes for poor responses. If all the responses are completely unhelpful, try making your question more specific.
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| What do I do after I ask my question? |
Check back at least twice a week to review responses. A participant in the ACR Knowledge Exchange may ask you a question to clarify what you’re looking for. Be sure to respond quickly, so you can keep the process moving.
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